Política de reembolso

Return and Refund Policy

Last updated: August 20, 2026
Thank you for shopping with us. We want to make sure you have a satisfying shopping experience.

Eligibility for Returns

You are eligible to return most physical items within 30 calendar days of receiving your order. To qualify for a return, your item must be unused, in the original packaging, and in the same condition that you received it. Custom‑made, personalized, clearance items and perishable goods are non‑returnable.

Return Process

  1. Please submit a return request to our official email: woofer_extinct.9p@icloud.com. Include your order number, full name and the reason for return.
  2. We will send you a return confirmation and return instructions within 2‑3 business days.
  3. You are responsible for the return shipping cost unless the item arrives defective, damaged or we shipped the wrong product.

Refund Information

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method. Please allow 5‑10 business days for funds to show in your account, depending on your payment provider.

Damaged & Wrong Items

If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery and attach clear photos of the item and packaging. We will arrange a replacement or full refund for you.